Are your window sashes mounted with
closed shoes or
open shoes?
| Double hung windows have pivot bars on the sash which fit into shoes in the frame. Some windows have closed shoes, and some have open shoes. |
Closed shoe |
Open shoe |
For windows with open shoes:
Use screwdriver to make sure shoe openings are pointed up. |
Set pivot bars into shoes. |
Gently rock sash several times to make sure pivot bars are seated securely into shoes, then tilt sash to upright and close. |
For windows with closed shoes:
Use screwdriver to pull shoes down, turning C-shaped openings to vertical, facing you. |
Set one shoe opening slightly lower than the other. |
Insert pivot bar into one shoe, then bring sash to level while inserting pivot bar into other shoe; tilt sash to upright and close. |
Need further help?
Call us at 1-800-521-7800, 8 a.m. to 4 p.m. weekdays, or contact the
Wallside Help Desk online for a quick response � usually within one business day.
 | Making a service inquiry?
Please help us identify the window at issue.
Wallside Windows made since 2003 have unique code numbers printed on the spacer between glass panes in the upper right or left corner of each sash. Please refer to this number � which we call a "unit ID" � when contacting us about a service issue.
|
For windows without a unit ID, you can help us by providing the following information:
- In what room is the window located?
- How many windows are in the room?
- Do the windows look the same size or is the window at issue larger or smaller?
- Does the window operate up and down or side to side?
|
