To remove screen, start inside home.

	Make a pencil mark approximately an inch long where the top of the screen frame meets the door frame.
	Use a phillips-head screwdriver to loosen, but not remove, the center screw of each of four sets of screws on the screen frame.
	From outside home, grasp both sides of screen, lift up, and pull bottom of screen out, toward you.

To replace screen, reverse the procedure, using the pencil mark as a leveling guide.

	Making a service inquiry? Please help us identify the window at issue. Wallside Windows made since 2003 have unique code numbers printed on the spacer between glass panes in the upper right or left corner of each sash. Please refer to this number � which we call a "unit ID" � when contacting us about a service issue.
For windows without a unit ID, you can help us by providing the following information: In what room is the window located? How many windows are in the room? Do the windows look the same size or is the window at issue larger or smaller? Does the window operate up and down or side to side?

Need further help?

Call us at 1-800-521-7800, 8 a.m. to 4 p.m. weekdays, or contact the Wallside Help Desk online for a quick response � usually within one business day.