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Help Desk: Useful information for Wallside Windows owners


SCREENS FOR SLIDING WINDOWS

Helpful hints: spring clips . . . and screen clips

Screens are held in place with hidden spring clips on top. Remove screens from inside home.

Some windows with two half-screens have screen clips which must be removed before either screen can be removed. Replace these clips after replacing screens.


Removal

Remove left screen first...


Grasp ridge of lower left corner of screen, push up—compressing top spring clips, and push out simultaneously.

Grasp bottom and right edges of screen and press upward to compress top spring clips while pushing out screen bottom.


... then remove right screen.


Slide screen to left, to clear right side track.

Grasp edge of screen, lifting to compress top spring clips while pushing out from bottom.


Replacement

If window has one screen, it can be replaced from inside home. For two screens, replace from outside home.

Replace left screen first...


Press top squarely into track (compressing top spring clips).

Push bottom of screen in, flush with track, and release.

Slide fully left.


... then replace right screen


Insert top left corner into top track.

Angle screen to fit top right corner into side track.

Rotate screen to fit top into track.

While pressing screen up to compress top springs, insert lower right corner.

Press in bottom edge and pop in lower left corner.

Top left corner, top right corner, lower right corner, lower left corner.


Making a service inquiry?
Please help us identify the window at issue.

Wallside Windows made since 2003 have unique code numbers printed on the spacer between glass panes in the upper right or left corner of each sash. Please refer to this number � which we call a "unit ID" � when contacting us about a service issue.

For windows without a unit ID, you can help us by providing the following information:
  • In what room is the window located?
  • How many windows are in the room?
  • Do the windows look the same size or is the window at issue larger or smaller?
  • Does the window operate up and down or side to side?


Need further help?
Call us at 1-800-521-7800, 8 a.m. to 4 p.m. weekdays, or contact the Wallside Help Desk online for a quick response � usually within one business day.



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