Push/pull top and bottom spring-action clips toward each other.
Tilt sash in.
Open sash fully.
Repeat with second sash if desired.
Making a service inquiry? Please help us identify the window at issue. Wallside Windows made since 2003 have unique code numbers printed on the spacer between glass panes in the upper right or left corner of each sash. Please refer to this number � which we call a "unit ID" � when contacting us about a service issue.
For windows without a unit ID, you can help us by providing the following information:
In what room is the window located?
How many windows are in the room?
Do the windows look the same size or is the window at issue larger or smaller?
Does the window operate up and down or side to side?
Need further help?
Call us at 1-800-521-7800, 8 a.m. to 4 p.m. weekdays, or contact the Wallside Help Desk online for a quick response � usually within one business day.
